Effective Date: [10-15-2026]
These Terms & Conditions describe Town Center Automotive’s website, customer communication programs, messaging services, and related customer interactions.
For questions, please contact:
Town Center Automotive
8921 SE Herbert Ct
Clackamas, OR 97015
Phone: 503-252-9577
Website and Service Information
Our website provides general information about our automotive services, appointments, offers, and customer communication options.
Repair pricing, availability, diagnosis, and completion times may vary depending on the vehicle and the work required. An appointment request is not considered confirmed until it has been confirmed by our team or scheduling system.
Using the website, enrolling in messaging, or receiving an inspection does not authorize repair work. Repair authorization is handled separately through our normal service process.
Service Text Messages
When you expressly opt in to receive service-related text messages, you agree to receive SMS or MMS messages from Town Center Automotive at the phone number you provide.
These communications may include:
- Appointment confirmations and changes
- Vehicle inspection updates
- Estimates
- Repair progress updates
- Pickup notifications
- Service reminders
- Responses to your inquiries
Messages may be sent using automated technology. Message frequency may vary depending on your appointments, vehicle service, and requests. Message and data rates may apply.
Promotional Text Messages
When you separately opt in to promotional messaging, you agree to receive recurring SMS or MMS marketing messages from Town Center Automotive at the phone number you provide.
These communications may include service specials, Royalty Rewards offers, customer appreciation messages, and other shop promotions.
Promotional consent is voluntary and is not a condition of purchasing goods or services. Providing your phone number or requesting service does not automatically enroll you in promotional messaging.
Avoca and AI-Assisted Communications
Town Center Automotive may use communication technology and third-party service providers, including Avoca, to help manage customer communications, missed calls, after-hours inquiries, scheduling, and routine customer questions.
Customer communications may involve live staff or an AI-assisted system.
An AI assistant may help with:
- Scheduling appointments
- Answering routine questions
- Collecting information for our service team
- Supporting after-hours or missed-call communications
AI-assisted communications do not replace a technician’s diagnosis or a service advisor’s confirmation of repair pricing, coverage, availability, or completion times.
You may request to speak with a service advisor.
Automated and Promotional Calls
Service-related automated or artificial-voice calls may require applicable customer consent.
Where required, Town Center Automotive obtains separate express written consent before making promotional calls using automated dialing technology or artificial, prerecorded, or AI-generated voices.
Consent to receive promotional calls is voluntary and is not a condition of purchase.
Simply visiting the website or reviewing these Terms & Conditions does not constitute consent to receive promotional calls.
Opting Out and Getting Help
You may withdraw from applicable messaging programs at any time.
- Reply STOP to unsubscribe from the messaging program that sent the message.
- Reply HELP for assistance.
- You may receive one confirmation message after opting out.
You may also contact Town Center Automotive at 503-252-9577 to request that text messages or promotional calls stop.
You may also request during a call that promotional communications stop.
Town Center Automotive maintains suppression and opt-out records as needed to help prevent unwanted future communications.
Opting out of marketing communications does not cancel an existing service appointment or repair authorization.
Phone Number Responsibility and Message Delivery
Customers should only provide a telephone number they own or are authorized to use. Please notify Town Center Automotive if your number changes or is reassigned.
Text messages and calls may sometimes be delayed or unavailable due to carrier, network, or technical conditions. Carriers are not responsible for delayed or undelivered messages.
Do not use the messaging program for emergency assistance. Call 911 in the event of an immediate emergency.
Rewards and Promotional Offers
Royalty Rewards and other promotional offers may be subject to eligibility requirements, expiration dates, exclusions, and other conditions provided with the specific promotion.
Offers have no cash value and cannot be combined unless the applicable promotion specifically allows it.
Participation in a rewards program does not automatically constitute consent to receive unrelated marketing communications through every communication channel.
Privacy and Customer Information
Information collected through customer communications may be handled in accordance with Town Center Automotive’s Privacy Policy.
This may include information associated with:
- Phone numbers
- Appointment requests
- Communication records
- Consent records
- Text messages
- Calls
- AI-assisted conversations
- Opt-out requests
Please review our Privacy Policy for more information about how personal information is collected, used, and protected.
Third-Party Service Providers
Town Center Automotive may use third-party providers to support its website, shop management, telephone systems, messaging systems, payment services, rewards programs, and AI-assisted communications.
These providers may include services such as Tekmetric, Ooma, Avoca, and Royalty Rewards, when applicable.
Information is shared only as necessary to support the relevant service and is subject to applicable provider arrangements and privacy obligations.
Updates to These Terms
Town Center Automotive may update these Terms & Conditions from time to time.
When changes are made, the revised version and effective date may be published on this page.
Updates to these Terms & Conditions do not create or expand marketing consent that was not previously provided by the customer.
Related Policies
Privacy Policy:
https://towncenter-automotive.com/privacy-policy/
Cookie Policy:
https://towncenter-automotive.com/cookie-policy